About the role
- To effectively manage all security operations on shift, ensuring that high quality, timely and appropriate levels of security services, fire protection and safety services are provided to The Prince Charles Hospital as required to ensure the protection of persons, the protection of property, the prevention of crime, the preservation of the peace and the protection of information.
- To ensure that Security Services is supporting and assisting clinical staff in the management of problematic individuals, security incidents and events, and fire and emergency incidents that may include liaison with Emergency Services.
- To lead Security Officers (OO3) in promoting a quality ethos, maintaining awareness of contemporary industry practices including, Accreditation, National Standards, technology and maintaining standards of best practice.
About you
Our ideal candidate will be someone who can demonstrate the following:
- Personal attributes - Our Senior Security Officers are courageous, have integrity, are able to work as part of a team, are natural leaders, are empathetic, physically fit and psychologically robust, have resolve, are adaptable, display sound judgment, have excellent communication skills, are professional, are self-disciplined and have integrity
- Knowledge - The ability to apply specialized knowledge of laws, regulations, policies, procedures and protocols required in the role of a Senior Security Officer operating within varying dynamic healthcare settings.
- Client Focus - Courteous and patient with staff and clients, being responsive to their needs. Follows up on issues and considerate of staff and client expectations.
- Problem solving -Ability to coordinate both individual and team responses to critical incidents / emergencies with a demonstrated ability to operate effectively under pressure and exercise initiative and judgement to efficiently utilize resources and produce innovative and effective solutions to situations not covered by existing policies, procedures or protocols.
- Communication and interpersonal skills - Ability to interact and communicate clearly and effectively with others. Ability to build and maintain effective working relationships and maintain confidentiality with staff, patients and visitors. Possess high level conflict resolution skills with an emphasis on de-escalation as opposed to physical confrontation.
Benefits when working for us
- Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
- Value driven organization which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
- Flexible working arrangements and competitive salary rates with annual incremental increases
- Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging
Be part of a world-class, dynamic and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching and cutting edge research. Metro North Health is committed to providing a diverse and inclusive workplace for all employees. We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers ( https://metronorth.health.qld.gov.au/careers )
Job ad reference number: PCH550928
Close date: Friday, March 22, 2024
Find out about the role in more detail and how to apply in the attached Role Description.
APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED
